Care Harmony | Louisiana ENT Specialists

A Helping Hand Between Office Visits

At Louisiana ENT Specialists, we know managing all your care needs, from routine health maintenance to advice from specialists and changes in medications can be complicated, but it doesn’t have to be.

Chronic Care Management (CCM) is a new program available to Medicare patients living with more than one chronic condition, such as arthritis, diabetes, depression, or high blood pressure.

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Care Coordination

Louisiana ENT Specialists offers a service that can help you navigate these challenges. Our CareHarmony care coordination service is designed to help you take care of you! You will benefit by receiving monthly telephone assistance in between your regular appointments. This includes a dedicated Care Coordinator to guide you towards better health.

Chronic Care Management extends your care outside of the four walls of your physician's practice to ensure that you maintain the best possible health. Each month your Care Coordinator will call you to:

Assist with scheduling appointments, lab tests or other tests
Explain how and when to take your medications
Coordinate any home health or medical equipment needs
Connect you with health education resources, services and programs
Identify available community resources
Coordinate follow-up care after leaving the hospital
Access other support services you need to stay well

There is also a 24/7 Care Coordinator Phone Line to help answer any questions you may have day or night outside of your calls with your Care Coordinator.

Cost and Coverage

This service is covered by Medicare and is subject to your annual deductible and coinsurance (usually 20%). If you have a secondary or supplemental insurance plan, your coinsurance may be covered. It is best to review exactly what your insurance plan covers.

While you can only sign up for Chronic Care Management services with one of your CareHarmony care coordinators, you are able to opt out any time—there are no strings attached.

Contact Us

If you have questions about this service and would like to learn more on this program, or how to enroll, please call (225) 208-0066 to speak with a Care Coordinator.

Find out more about CareHarmony here.

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CCM FAQ

What is Chronic Care Management?

Chronic Care Management (CCM) is a Medicare-supported care coordination service designed to help patients manage chronic health conditions more effectively. It offers personalized support between office visits, ensuring continuous care even when you’re at home.

What is a chronic condition?

A chronic condition is a long-term health issue that requires consistent management and treatment. Without proper care, it can affect independence and overall well-being. Common examples include diabetes, arthritis, asthma, heart disease, and high blood pressure.

What is care coordination?

Care coordination involves organizing patient care activities and sharing essential health information among healthcare providers to improve patient outcomes. Medicare's Chronic Care Management program offers this service, providing extra support between doctor visits for patients with two or more chronic conditions.

Who is eligible?

Medicare beneficiaries with two or more chronic conditions expected to last at least 12 months or until end of life qualify for the Chronic Care Management program. Contact your primary care provider to confirm your eligibility.

Do I have to be a Medicare member?

Yes, this program is currently only available to Medicare patients.

Why does my doctor want this for me?

Managing multiple chronic conditions can be complicated, especially when seeing different specialists or taking various medications. Care coordination ensures that your doctors have access to the right information at the right time, helping you receive safer and more effective care.

But what if I feel fine?

Even if you feel well, Chronic Care Management helps maintain your health by focusing on preventive care. It ensures you stay connected to healthcare resources, specialists, and community services that support long-term well-being.

What does this program cost?

Most Medicare patients have secondary insurance that may cover CCM program copays. If not, you might have a small out-of-pocket cost (usually 20%) plus any applicable deductible. It’s best to review your specific insurance coverage for details.

Is my information private and secure?

Yes. Your medical information is protected under the same strict HIPAA privacy and security regulations that apply within your doctor’s office, ensuring confidentiality and data protection.

Why should I enroll?

Enrolling in Chronic Care Management extends your care beyond office visits. A dedicated care coordinator will help you manage appointments, prescriptions, and follow-ups while acting as an extension of your healthcare provider. You’ll also have access to support 24/7.

How do I enroll?

To learn more or enroll, call us at (305) 952-4876. Our team is ready to answer your questions and help you get started with the program.

How do I opt-out of the program?

Participation in Chronic Care Management is entirely voluntary. You can opt out at any time by notifying us by phone. Your enrollment will end at the close of the current month.

CareHarmony Chronic Care Management Program